Advisory Period: November 9, 2026 – Ongoing
Affected Network: Rogers Cable (Last-Mile Infrastructure)
Affected Regions: Alberta, British Columbia, Saskatchewan & Manitoba
As part of our commitment to transparency and reliable internet service, Wakey would like to advise customers of an ongoing network performance issue affecting portions of our Western Canadian cable internet service areas.
Due to elevated network demand on our last-mile carrier partner’s infrastructure, some customers may experience slower-than-subscribed internet speeds during peak usage periods, particularly between 4:00 PM and 8:00 PM local time.
While services remain operational, increased network congestion may temporarily affect connection performance, especially during periods of heightened demand.
What Customers May Experience
During peak usage periods, affected customers may notice:
- Reduced download speeds compared to their subscribed internet plan.
- Increased latency or slower response times.
- Additional buffering when streaming video content.
- Temporary performance degradation when gaming, streaming, or using bandwidth-intensive applications.
Performance impacts may vary by location, network segment, and time of day. Not all customers within the affected regions will necessarily experience degraded speeds.
What We’re Doing
Our last-mile carrier partner, Rogers, has been engaged and is actively working toward a resolution.
Recognizing the importance of consistent, reliable connectivity, Wakey has escalated this matter with our carrier partner and continues to advocate for the necessary network improvements to restore expected performance.
We remain committed to working closely with our upstream partners to address the underlying congestion and minimize disruption to affected customers.
Is Any Action Required?
No action is required on your part.
The reported performance degradation is associated with network congestion on our carrier partner’s infrastructure. Restarting your modem, replacing equipment, or modifying your home network settings is not expected to resolve this particular issue.
Resolution & Updates
At this time, a confirmed resolution date has not been provided. However, corrective work is in progress, and we will continue engaging with our carrier partner until the matter is resolved.
We recognize that receiving slower-than-expected speeds can be frustrating, particularly during the hours when internet connectivity matters most.
We sincerely appreciate your patience and understanding as we work with our carrier partner toward a lasting resolution.
Thank you for being part of the Wakey community.
Category: Network Advisory
Impact: Reduced Speeds & Possible Performance Degradation During Peak Hours
Affected Areas: AB, BC, SK & MB – Rogers Cable Network
Peak Impact Hours: 4:00 PM – 8:00 PM (Local Time)
Status: Investigating – Carrier Engaged / Resolution in Progress
Customer Action Required: None
